Helpline/email support
Helpline/E-mail support can be provided to answer facilities’ questions regarding reporting requirements, procedures, and release estimation. It is useful to track the types of questions asked by facilities to 1) inform revision of guidance documents; and 2) publish answers to frequently asked questions.
For a cost-effective management scheme, you may wish to implement the next sub-element (Release Estimation Techniques) or choose another element from the Management scheme elements list.
Relevant tools
Below is a list of tools relevant for implementing this topic :